When you are behind the wheel of your 2018 Ford Explorer, the last thing you want is for the infotainment screen to malfunction. The frustration of a non-responsive screen can detract from your driving experience, and in some cases, it may even pose safety concerns if navigation and entertainment features are affected. This article will explore the potential causes and solutions for the 2018 Ford Explorer screen not working, ensuring that you can get back on the road with confidence.
Understanding the Infotainment System in the 2018 Ford Explorer
The 2018 Ford Explorer is equipped with an advanced infotainment system that integrates navigation, audio controls, and various vehicle settings into a central touchscreen display. This system not only enhances the driving experience but also allows drivers to access vital information with ease. For many, a functional screen is integral to the vehicle’s usability. However, like any technology, issues can arise.
Common Reasons for the Screen Malfunction
Before diving into troubleshooting techniques, it’s crucial to understand the possible reasons behind your 2018 Ford Explorer’s screen not working.
1. Software Glitches
One of the most common causes of an unresponsive screen is software glitches. Firmware and software updates are essential to maintain optimal functioning, and sometimes, the system can freeze or misbehave due to inadequate updates.
2. Hardware Failures
Just like any electronic device, the hardware components of the infotainment system may fail over time. This can include issues with the display, wiring, or internal components that may be damaged or malfunctioning.
3. Connectivity Issues
When connected to a smartphone via Bluetooth or USB, connectivity issues can sometimes cause the screen to behave erratically. Interference, poor signal, or even incompatible devices can affect functionality.
4. Battery Problems
A weak or failing battery can cause issues with electronic systems in your vehicle, including the infotainment display. Sudden power loss can lead to the screen freezing or shutting down entirely.
Troubleshooting Steps for the 2018 Ford Explorer Screen Issue
If you are dealing with a non-functioning infotainment screen, don’t panic! Follow these troubleshooting steps to diagnose and hopefully resolve the problem:
Step 1: Perform a Soft Reset
A soft reset can often clear minor software glitches and restore functionality.
- Turn off your Ford Explorer entirely.
- Wait for a minute to allow the systems to shut down completely.
- Start the vehicle again and check if the screen is responsive.
Step 2: Check for Software Updates
Keeping your vehicle’s software up to date is essential for optimal performance.
- Visit the Ford Owner website or check with your local dealership for available software updates.
- Follow the instructions provided to download and install any necessary updates.
Step 3: Inspect the Hardware
If the screen remains unresponsive, it might be time to inspect the hardware.
Visual Inspection
Look for any visible signs of damage to the screen, such as cracks or unusual discoloration. Additionally, check the wiring behind the dashboard if accessible.
Disconnect and Reconnect
If you’re comfortable doing so, you might consider disconnecting the battery for a few minutes (ensure to take proper safety precautions). This can sometimes reset the hardware connections.
Step 4: Address Connectivity Issues
If your infotainment system only malfunctions when trying to connect a phone or other devices, it may be linked to connectivity.
Bluetooth Reset
- Go to the Bluetooth settings on your phone and remove the Ford Explorer from the list of paired devices.
- Restart your vehicle and re-pair the device.
USB Reset
- Unplug any devices connected via USB and try restarting the vehicle’s infotainment system.
Expert Recommendations
If you’ve attempted the troubleshooting steps and your 2018 Ford Explorer screen is still not functioning, it may be time to seek professional assistance.
Contact Your Local Ford Dealership
Your Ford dealership holds extensive knowledge about common issues and recalls. They can run diagnostics to determine whether the issue is software or hardware-related.
Consult an Automotive Technician
If you are out of warranty or prefer a private shop, consult a certified automotive technician who specializes in Ford vehicles. They will have the tools and expertise needed to diagnose complex issues.
Preventive Measures for Long-term Use
To help prevent future issues with your infotainment screen, consider the following preventive measures:
Regular Software Updates
Keep an eye on software updates and ensure your vehicle is always running the latest version. Regular updates can help fix bugs and improve system performance.
Avoid Excessive Exposure to Heat
Excessive heat can affect electronic components adversely. Avoid leaving your car parked in direct sunlight for extended periods, especially during the warmer months.
Invest in Quality Accessories
If you frequently connect your phone or other devices, investing in high-quality accessories can make a difference. Use certified cables and adapters to prevent compatibility issues.
Conclusion
A non-functioning infotainment screen in your 2018 Ford Explorer can be a frustrating experience, but understanding the causes and knowing how to troubleshoot can make all the difference. By following the steps outlined in this guide, you can effectively diagnose the issue or seek professional help when necessary. Ensuring regular maintenance and staying informed about software updates can prevent many of these issues in the future.
In summary, your journey should be as enjoyable and stress-free as possible. With a functional infotainment system, you can ensure that your driving experience remains connected, entertaining, and safe. If you find yourself grappling with the screen not working, don’t hesitate to take action! Whether through DIY troubleshooting or by seeking professional assistance, get back to enjoying the road ahead.
What are the common reasons for the 2018 Ford Explorer screen not working?
The 2018 Ford Explorer screen may not work due to several reasons, including software glitches, electrical issues, or hardware malfunctions. A common cause is a temporary software bug that can be resolved by updating the system or performing a reset. Additionally, if there is a low battery voltage or a blown fuse in the infotainment system, it can lead to the screen becoming unresponsive.
Another possible reason is a physical issue such as a damaged screen or wiring problem. If the screen is cracked or there are loose connections, it may prevent the display from working correctly. In some cases, wear and tear over time can result in parts failing, which may require professional evaluation and repair to resolve the issue effectively.
How can I reset my 2018 Ford Explorer screen?
To reset the screen in your 2018 Ford Explorer, you can perform a simple master reset via the settings menu. Start the vehicle and navigate to the “Settings” option on the home screen. From there, select “General” and look for “Master Reset.” Once you choose this option, confirm your selection, and the system will reset, which may resolve issues with the display.
If the above method does not work, you can also try a hard reset. This involves turning off the vehicle, removing the key, and disconnecting the negative battery cable for a few minutes. Reconnect the cable, start the vehicle, and check if the screen is functioning again. This method can clear more stubborn glitches that might not be resolved through the standard software reset.
Is there a software update available for the 2018 Ford Explorer’s infotainment system?
Yes, Ford frequently releases software updates for the Sync infotainment system to improve performance and fix bugs. To check for updates, you can visit the Ford owner website or use the FordPass app. It’s essential to have your Vehicle Identification Number (VIN) handy to find specific updates related to your model. In some cases, you may need to download the update to a USB drive and install it in your vehicle.
It is recommended to regularly check for these updates, as they can address issues like screen freezing, navigation errors, or connectivity problems. Keeping your vehicle’s software up-to-date enhances its overall functionality and ensures that you have access to the latest features and improvements.
What should I do if the screen is still not working after troubleshooting?
If you have gone through basic troubleshooting steps, such as resetting the system and checking for software updates, yet the screen remains unresponsive, it may be time to seek professional assistance. A trained technician can perform a more detailed diagnostic to detect any underlying issues. This could involve checking the electrical systems, inspecting for any physical damage, or even replacing faulty components.
You can contact authorized Ford service centers for help. They have access to specialized tools and knowledge specific to the Ford Explorer. Depending on the nature of the problem, repairs might be covered under warranty, so it is advisable to consult with your dealership regarding your options.
Can I fix the screen myself, or is it better to consult a professional?
While some minor issues with the 2018 Ford Explorer screen may be resolved through simple troubleshooting methods, such as resets or software updates, it is often best to consult a professional for more complex problems. Attempting to fix hardware issues or intricate electrical faults on your own may lead to further complications or void any existing warranty.
If you are experienced in automotive electronics and feel confident, you can attempt to check connections or replace a faulty fuse. However, if the problem persists or if you are unsure, it is advisable to take the vehicle to a certified technician who can diagnose and rectify the issue safely and effectively.
Will fixing the screen issue be expensive?
The cost of fixing the screen issue in a 2018 Ford Explorer can vary significantly based on the underlying cause of the problem. If the issue is a simple software glitch or a blown fuse, the repair may be relatively inexpensive, often costing just for the diagnostic fee or the price of a fuse. However, if the problem requires more extensive repairs, such as replacing the entire infotainment unit or fixing wiring issues, the costs can increase dramatically.
It’s crucial to get a detailed estimate from a professional mechanic before authorizing the repairs. Many dealerships offer service specials, and warranties may cover some repairs. Therefore, it is essential to inquire about potential costs and any available coverage to avoid unexpected expenses during the repair process.