When it comes to wireless audio, Apple’s AirPods have become a household name, recognized for their convenience, sound quality, and seamless integration with Apple devices. However, running into issues, particularly with calls, can be incredibly frustrating. If you’ve found yourself in a situation where your AirPods aren’t working for calls, don’t worry! This comprehensive guide will help you troubleshoot the problem effectively and ensure you get back to crystal clear conversations in no time.
Understanding the Issue
Before jumping into solutions, it’s crucial to understand what might be causing your AirPods to not function correctly during calls. The root of the problem could stem from various factors including software glitches, connection errors, hardware issues, or inappropriate settings.
Additionally, the problem may not lie with your AirPods themselves, but rather with the device you’re using them with. Let’s take a closer look at the possible causes.
Common Reasons for Call Issues with AirPods
Identifying the source of the issue is vital for proper troubleshooting. Here are some common reasons why your AirPods might not be working for calls:
1. Bluetooth Connection Problems
Bluetooth can sometimes be tricky. A poor connection might lead to audio problems.
2. Software Issues
Your iPhone or iPad may require updates, or there could be a temporary software glitch affecting the AirPods.
3. Settings and Permissions
Incorrect settings could prevent AirPods from being recognized as an audio input/output device.
4. Physical Damage
Damage to the AirPods or their charging case can also affect their performance, particularly sales-focused features such as voice calls.
Troubleshooting Steps to Fix AirPods Issues
Now that you’ve got an idea of what might be happening, it’s time to dive into troubleshooting steps. Carefully follow the steps below to isolate and resolve the issue.
1. Check Bluetooth Connection
The first step is to ensure that your AirPods are properly connected to your device.
- Open the Bluetooth settings on your device.
- Ensure that Bluetooth is turned ON.
- Check if your AirPods appear as “Connected.” If they are not connected, select them to connect.
If you continue to experience connectivity issues, consider forgetting your AirPods from the Bluetooth list and reconnecting them:
Forgetting and Reconnecting AirPods
- Go to Settings > Bluetooth.
- Find your AirPods in the list of devices.
- Tap the ‘i’ icon next to your AirPods name and select Forget This Device.
- Place your AirPods in their charging case, and close the lid for 30 seconds.
- Open the lid, hold the button on the back until the LED light flashes white, then reconnect them.
2. Update Your Device Software
Running outdated firmware can lead to performance issues. Ensure both your iPhone or iPad and AirPods have the latest software installed.
To update your device:
- Go to Settings > General > Software Update.
- If there’s an update available, download and install it.
For AirPods, the latest firmware is automatically installed when they are connected to an iOS device. Open the case near your device to prompt the update.
3. Adjust Device Settings
Sometimes the issue lies in the device’s settings, such as audio output preferences.
Change Audio Output
- During a call, look for the audio options on your screen.
- Make sure that AirPods are selected as the audio source rather than the iPhone speaker or any other device.
Additionally, ensure that the Noise Cancellation option isn’t causing issues:
Check Noise Control Settings
- Access Settings > Bluetooth.
- Tap the ‘i’ icon next to your AirPods.
- Explore Noise Control options and make necessary adjustments.
4. Test the Microphone
A malfunctioning microphone can contribute significantly to call issues. Test your AirPods’ microphone by using Siri or Voice Memos. If neither works properly, it might be an indication of a hardware issue.
5. Reset Your AirPods
If all else fails, a reset can often solve persistent issues.
To reset your AirPods:
- Place your AirPods in the charging case and close the lid for 30 seconds.
- Open the lid and press the button on the back until the LED light flashes amber and then white.
- Close the lid and reconnect to your device.
Addressing Physical Damage
If you’ve determined that none of the software adjustments or settings changes seem to work, there may be a physical issue at play.
1. Inspect for Damage
Check your AirPods and the charging case for physical damage. Look for:
- Cracks or chips on the AirPods body
- Discoloration or damage to the speaker mesh
If your AirPods have experienced water exposure, they might be malfunctioning due to damage.
2. Clean Your AirPods
Sometimes, dirt or wax can clog the speaker grills or microphones, affecting call quality.
Cleaning your AirPods:
- Use a soft, dry, lint-free cloth to wipe the outer surface.
- Gently use a dry cotton swab to clean the speaker mesh.
- Avoid using any moisture or harsh cleaning agents.
When to Seek Professional Help
If after all troubleshooting your AirPods still do not work properly for calls, it may be time to consult professionals. Here are some options:
1. Contact Apple Support
Apple’s support team is available to assist. Reach out via chat, phone, or schedule an appointment at an Apple Store.
2. Visit an Authorized Service Provider
If your AirPods remain under warranty, seeking help from authorized repair centers is a good option. They can diagnose hardware-related problems effectively.
Preventive Measures for Optimal AirPods Performance
To ensure your AirPods continue to work optimally, consider the following preventive measures:
1. Regular Software Update
Always keep your devices updated with the latest firmware. This helps resolve minor bugs and enhance performance.
2. Proper Storage and Care
Keep your AirPods in the charging case when not in use and avoid exposing them to extreme temperatures or moisture.
3. Regular Cleaning
Make cleaning your AirPods a habit. Doing so can prolong their lifespan and performance.
Conclusion
While it can be disheartening to experience issues with your AirPods not working for calls, the good news is there are several effective troubleshooting steps you can take. By being systematic—checking the Bluetooth connection, updating your device, testing the microphone, and even resetting your AirPods—you can often resolve the issue.
If all else fails, don’t hesitate to seek professional assistance from Apple Support or authorized service centers. With the right approach, you can restore functionality to your AirPods and continue enjoying the unparalleled convenience of wireless audio calls. Happy calling!
What should I do if my AirPods connect to my device but won’t work for calls?
If your AirPods connect to your device but do not work for calls, the first step is to check the audio settings on your device. Ensure that the AirPods are selected as the output device for audio. You can do this by going to the Bluetooth settings, tapping on your AirPods, and ensuring they are set as the audio source. Also, check if the volume is low or muted during calls, as this can sometimes be overlooked.
Additionally, it might help to reset your AirPods. To do this, place them in their case, close the lid, and wait for about 30 seconds. Then, open the lid and press and hold the setup button on the back of the case until the status light flashes amber and then white. After resetting, reconnect your AirPods to your device and test if they work properly during calls.
Why can I listen to music but not hear calls on my AirPods?
This issue often arises from a mismatch in audio profiles used by music and calls. When you listen to music, the AirPods might be functioning correctly, but for calls, they could be connected to a different audio profile than intended. Double-check that your device is configured to route call audio through the AirPods. You may also want to check if any audio enhancements or settings are affecting call audio specifically on your device.
If adjusting the settings does not resolve the problem, ensure your AirPods firmware is up-to-date. Sometimes, outdated firmware can lead to compatibility issues. To check for firmware updates, keep your AirPods in the case, connect them to power, and place them near your iPhone. The firmware should update automatically if a new version is available.
How can I reset my AirPods to fix call issues?
To reset your AirPods, start by placing them in their charging case and ensuring the lid is closed. Wait for about 30 seconds before opening the lid again. On the back of the case, you will find a small setup button. Press and hold this button until the status light flashes amber and then white. This indicates that the AirPods have been reset and are ready to pair again.
After resetting, you’ll need to reconnect your AirPods to your device. On your iPhone or iPad, go to the Bluetooth settings and select your AirPods from the list of devices to pair them again. Once reconnected, test them out during a call to see if the issue persists. Resetting often resolves a variety of bugs and issues that might be affecting call performance.
What does it mean if my AirPods connect but have poor call quality?
Poor call quality when using AirPods can be attributed to several factors, including poor Bluetooth connectivity, obstructed microphones, or interference from other devices. First, ensure that your AirPods are within the optimal range of your phone or tablet, generally within 30 feet. Check for any obstacles, like walls or other electronic devices, that could disrupt the signal between your AirPods and your device.
Additionally, clean your AirPods to remove any dirt or debris that may be blocking the microphones. Using a soft, dry cloth can help with surface cleaning, while a dry cotton swab can be used gently to clear away anything stuck in the microphone openings. After cleaning, test the call quality again to see if there’s any improvement.
Why won’t my AirPods stay connected during calls?
If your AirPods keep disconnecting during calls, it may be a sign of a poor Bluetooth connection. First, ensure that Bluetooth is active on your device and try toggling it off and on again. Also, check for any software updates on your device, as an outdated system can cause connection issues. If your device has been updated and the problem persists, consider unpairing and repairing the AirPods.
Another common cause could be interference from other Bluetooth devices. Disconnect any other Bluetooth devices that may be active and then test your AirPods again on a call. If the issue continues after these steps, it might be a good idea to contact Apple Support or visit an Apple Store for diagnostic assistance.
What should I do if my AirPods are still not working for calls after troubleshooting?
If you’ve gone through all the troubleshooting steps and your AirPods still do not work for calls, it may be time to seek professional help. Start by contacting Apple Support, where trained representatives can guide you further. They may run diagnostic checks remotely or provide you with detailed information on potential issues specific to your AirPods model.
Alternatively, you could bring your AirPods to an Apple Store or authorized service provider. They can conduct a physical inspection and determine if there’s a hardware issue that needs to be addressed. Depending on the warranty status, repairs or replacements may be offered, ensuring you can get back to enjoying seamless call functionality with your AirPods.