The AirPods Pro have become a game-changer in the world of audio technology, offering convenience, portability, and top-notch features like noise cancellation. However, some users have reported that their brand new AirPods Pro are not providing the expected quality of noise cancellation. If you’re facing this issue, don’t fret! This guide will walk you through the possible reasons why your AirPods Pro noise cancelling might not be working, and how you can resolve the issue.
Understanding AirPods Pro and Noise Cancellation
First, it’s essential to understand what makes the AirPods Pro stand out. These wireless earbuds feature a hybrid active noise cancellation system designed to block out ambient noise and enhance your listening experience. They utilize a combination of hardware and software: microphones pick up external sounds, which are then countered by sound waves that cancel out the noise. This process can sometimes falter, especially with new devices.
Common Reasons for Noise Cancellation Issues
When your brand new AirPods Pro fail to deliver effective noise cancellation, it may be due to various factors. Understanding these factors can help you troubleshoot the problem quickly:
1. Improper Fit
A significant aspect of effective noise cancellation relies on achieving a perfect seal in your ear. If your AirPods Pro don’t fit well, they may allow external sounds to seep in, compromising their noise-cancelling capabilities. The AirPods Pro come with multiple ear tips to ensure the best fit, but even a slight misalignment can detract from performance.
Tips for Achieving a Proper Fit
- Try all the ear tips provided with your AirPods Pro to find the most comfortable fit.
- Perform the Ear Tip Fit Test available in the Bluetooth settings of your device to ensure that a good seal is achieved.
2. Software Issues
Just like any electronic device, the AirPods Pro rely heavily on software. If your noise cancellation isn’t working properly, there could be an issue with the firmware or settings. Occasionally, new units might not be updated to the latest software version, which could lead to unexpected issues.
How to Check for Software Updates
To ensure your AirPods Pro are updated:
- Connect your AirPods Pro to your iPhone or iPad.
- Go to Settings > General > About.
- Find your AirPods Pro in the list and check if the firmware version is the latest.
Adjusting Noise Cancellation Settings
Your AirPods Pro have multiple modes for sound control. Sometimes, users might accidentally switch the settings, making it seem like noise cancellation is not working. Here’s how you can adjust these features:
1. Checking Noise Control Settings
Make sure you’re using the appropriate noise control setting:
- Active Noise Cancellation: This mode actively blocks external sounds and is especially effective in crowded or loud environments.
- Transparency Mode: This mode allows you to hear the ambient noise while still enjoying your music.
How to Toggle Noise Control Modes
You can easily switch between these modes by:
- Pressing and holding the force sensor on the stem of your AirPods Pro.
- Using the Control Center on your iPhone or iPad; simply long-press the volume slider, and you can choose your preferred mode.
Environmental Factors Affecting Performance
Believe it or not, where you use your AirPods Pro can impact their performance. Here are a few factors to consider:
1. Background Noise Levels
The effectiveness of noise cancellation varies depending on the background noise levels. Extremely loud environments may seep through even the best systems. While the AirPods Pro are designed to handle a variety of conditions, there could still be limitations.
2. Ear Wax and Debris
If the microphones are blocked by earwax or debris, your AirPods Pro may not perform as expected. It’s vital to keep them clean to maintain their functionality.
Cleaning Your AirPods Pro
To clean your AirPods Pro safely:
- Use a soft, dry cloth to gently wipe the exterior.
- For the speaker mesh, use a dry cotton swab or a soft-bristle toothbrush to clear any debris.
Resetting Your AirPods Pro
Sometimes, a simple reset can solve many issues, including noise cancellation problems. If you’ve tried the above methods and still experience difficulties, consider resetting your AirPods Pro.
How to Reset Your AirPods Pro
- Place your AirPods Pro in their charging case and close the lid for 30 seconds.
- Open the lid. Still, your AirPods should be in the case.
- Press and hold the button on the back of the case until the LED light begins to flash amber, then white.
- Reconnect your AirPods Pro to your device.
When to Seek Professional Help
If you have tried all the troubleshooting steps and your brand new AirPods Pro still do not deliver the expected noise-cancelling experience, it may be time to reach out for more professional support. Consult Apple Support or visit an authorized service provider.
Understanding Warranty and Apple Support
Since you mentioned your AirPods Pro are brand new, they should still be under warranty. The warranty covers manufacturing defects that could affect performance.
How to Contact Apple Support
You have several options for getting in touch with Apple Support:
- Visit the Apple Support website for troubleshooting tips and chat options.
- Book an appointment at your nearest Apple Store or authorized service provider for face-to-face assistance.
Conclusion
Having a brand new set of AirPods Pro that don’t deliver the expected noise-cancelling experience can be frustrating. Whether it’s due to fit, settings, software, or environmental factors, there are numerous ways to troubleshoot the issue effectively. Remember that the AirPods Pro are designed for user adaptability, and sometimes, it’s just about finding the right settings and configurations to make them work.
If all else fails, don’t hesitate to reach out to Apple Support. They can help you diagnose whether your AirPods Pro require servicing or replacement. With your AirPods Pro functioning correctly, you’ll soon enjoy seamless listening experiences without the intrusion of world noise. Happy listening!
What should I do if my AirPods Pro noise cancelling isn’t working at all?
If your AirPods Pro noise cancelling feature seems to be completely non-functional, the first step is to ensure that they are properly connected to your device. Check the Bluetooth settings on your smartphone or tablet to confirm that the AirPods are connected. If they’re not, try disconnecting and reconnecting them. You might also want to restart your device to refresh the connection.
Next, check if your AirPods Pro are updated to the latest firmware. To update, simply connect them to your device and keep them in their case while plugged in to power. Your iPhone will automatically update the AirPods if a new version is available. Ensuring that you have the latest software can help resolve many issues, including problems with the noise cancelling feature.
Why is the noise cancelling feature not as effective as it should be?
Sometimes, users may feel that the noise cancelling is less effective due to the fit of the AirPods Pro. To achieve optimal noise cancellation, it’s crucial that the earbuds fit snugly in your ears. If they are not sealed properly, sound may leak in, diminishing the noise cancellation effect. Consider trying the different ear tips provided with your AirPods to find the best fit for your ears.
Additionally, environmental factors can affect the performance of the noise cancelling feature. Extremely loud or chaotic environments may be challenging for any noise-cancellation technology. If you’re in a particularly noisy setting, try to isolate yourself as much as possible, or check if switching to Transparency Mode (which allows some external sound in) may be a better option.
How can I reset my AirPods Pro if noise cancelling still doesn’t work?
If you’ve tried everything and the noise cancelling feature remains non-functional, resetting your AirPods Pro can often resolve lingering issues. To reset them, place the AirPods back in their charging case and keep the lid open. Locate the button on the back of the case and press and hold it until the LED light on the front flashes amber, and then white. This indicates that the AirPods have been reset.
After the reset, you will need to reconnect the AirPods to your device. Simply open the case near your iPhone or iPad and follow the on-screen instructions to pair them again. Resetting can help eliminate any glitches that may have developed and give the noise cancelling feature a fresh start.
Are there any compatibility issues that could affect noise cancelling?
Yes, compatibility can sometimes affect the functionality of features like noise cancelling. The AirPods Pro require a device that is running at least iOS 13.2 or later for all features to work properly. If you are using an older version of iOS, it’s worth updating your device to the latest version. This not only enhances compatibility but can also introduce new features and improvements.
Moreover, if you are using your AirPods Pro with a non-Apple device, you might not be able to access all the features, including noise cancelling. While some compatibility exists with Android devices, for the best experience and full functionality of the noise cancelling feature, it is recommended to use them with an Apple device.
How do I know if the noise cancelling feature is actually activated?
You can check whether the noise cancelling feature is activated by using the Force Sensor on the stem of the AirPods Pro. Squeeze the stem firmly to cycle through the different modes: Active Noise Cancellation, Transparency Mode, and Off. You’ll hear a brief sound confirming which mode you have selected, letting you know if noise cancelling is currently on.
Another way to check is through the Control Center on your iPhone or iPad. Pull down the Control Center and press and hold the volume slider. This will reveal additional controls for Active Noise Cancellation and Transparency Mode. If you find that noise cancelling isn’t activated, you can easily toggle it back on through this interface.
What should I do if I think my AirPods Pro are defective?
If you have tried all troubleshooting steps and suspect that your AirPods Pro may be defective, the best course of action is to contact Apple Support or visit an Apple Store. They can assist you in diagnosing your issue further and determine if the device needs to be repaired or replaced. It’s helpful to have your proof of purchase handy for warranty inquiries.
Before heading to the store, you might also want to run a diagnostic check with the Apple Support app. This app can help identify hardware issues and facilitate communication with support personnel by documenting your findings, making it easier to discuss the potential need for a replacement or repair.
Can using third-party tips or accessories affect noise cancelling performance?
Using third-party ear tips or accessories can definitely impact the performance of your AirPods Pro, particularly when it comes to noise cancellation. The ears tips that come with the AirPods Pro are specifically designed to create a seal in your ear, which enhances noise isolation. Third-party tips may not provide the same fit or seal, potentially causing the noise cancelling feature to be less effective.
If you’re considering trying third-party tips for comfort or fit, ensure that they are designed specifically for the AirPods Pro. Reviews or feedback from other users can also provide insights into how well they work with the noise cancelling feature, helping you make an informed decision before making a purchase.