Pokémon Go Plus is a handy accessory designed to enhance your gaming experience by allowing you to catch Pokémon and interact with PokéStops without having to constantly look at your phone. However, many players encounter issues with the device not functioning as expected. If you’re facing this problem, don’t worry! This comprehensive guide will help you troubleshoot the common reasons your Pokémon Go Plus may not be working and offer detailed solutions to get you back on your Pokémon journey.
Understanding the Pokémon Go Plus Device
Pokémon Go Plus is a Bluetooth-enabled wristband that connects wirelessly to your smartphone while playing Pokémon Go. It allows players to engage with the game without directly using their phone’s interface. The device vibrates and lights up when there are nearby Pokémon or PokéStops, making it easier to play on the go.
However, there are several factors that can lead to connection issues or malfunctions. Let’s dive deeper into the potential problems and solutions you might encounter when your Pokémon Go Plus isn’t working.
Common Issues with Pokémon Go Plus
The first step in solving any problem is understanding it. Here are some common issues users may experience with their Pokémon Go Plus:
1. Bluetooth Connection Problems
Bluetooth connectivity is essential for the Pokémon Go Plus to communicate with your smartphone. If you experience issues, consider the following:
- Interference: Other devices or networks using Bluetooth can interfere with the connection.
- Distance: Your Pokémon Go Plus needs to be within a specific range of your phone for it to work properly.
2. Battery Issues
Like any electronic device, the Pokémon Go Plus relies on power to operate. Battery-related issues can lead to malfunctioning devices:
- Low Battery: An insufficient battery can cause the device to stop functioning.
- Battery Depletion: Over time and with usage, the device’s battery may need replacement.
3. Software Glitches
Software glitches can also impact the performance of the Pokémon Go Plus:
- Outdated App: Using an outdated version of Pokémon Go can result in connectivity issues.
- Operating System Compatibility: Ensure that your device’s operating system is compatible with the app.
4. Physical Damages
While less common, physical damage can lead to malfunction. Look for:
- Cracks or Breaks: Any visible damage, including cracks or scratch marks, may indicate device failure.
- Water Damage: Exposure to moisture can damage internal components.
Step-by-Step Troubleshooting Guide
If your Pokémon Go Plus is not working correctly, follow this comprehensive troubleshooting guide to resolve the issue effectively.
Step 1: Check the Battery
The first step is to assess the battery level of your device.
- Remove the back cover and inspect the battery. If it appears depleted, replace it with a new one.
- Ensure that the battery is inserted correctly and that the terminals are clean and free from corrosion.
Step 2: Restart Your Devices
Sometimes, a simple restart can resolve connectivity issues:
- Power off your Pokémon Go Plus.
- Close the Pokémon Go application on your smartphone.
- Restart your smartphone to refresh its system.
- Turn your Pokémon Go Plus back on.
Step 3: Reconnect via Bluetooth
After restarting your devices, the next step is to re-establish the Bluetooth connection:
- Go to the Bluetooth settings on your phone and turn off Bluetooth.
- Wait for about 10 seconds and then turn it back on.
- Open the Pokémon Go app and navigate to the settings menu.
- Select Pokémon Go Plus and follow prompts to reconnect the device.
Step 4: Update Pokémon Go App and Device Firmware
Keeping your Pokémon Go app updated is essential for efficient functionality. Here’s how to do it:
- Go to your app store (Google Play Store or Apple App Store).
- Search for Pokémon Go and check if an update is available. If so, download and install it.
- Ensure your device firmware is also up to date, as mentioned earlier.
Step 5: Reset the Pokémon Go Plus
If you’ve attempted the previous steps without success, you may need to reset your Pokémon Go Plus:
- Turn the device off.
- Press and hold the button for about 5 seconds until you see a green light.
- Release the button and wait for the device to reset.
Step 5a: Reconnect After Reset
After resetting your Pokémon Go Plus, follow the reconnection process mentioned in Step 3.
Preventative Measures
To ensure your Pokémon Go Plus continues to function correctly, consider implementing these preventative measures:
1. Regularly Check the Battery
Monitor the battery life frequently. This practice helps prevent unexpected outages during gameplay.
2. Keep Software Updated
Always use the latest version of the Pokémon Go app and keep your smartphone’s operating system up to date to minimize connectivity issues.
3. Maintain a Clean Device
Regularly clean your Pokémon Go Plus, especially the charging port and battery compartments, to avoid corrosion and ensure smooth connectivity.
4. Store Safely
Protect your device from physical damage by storing it safely when not in use. Consider using a protective case or pouch designed for electronic devices.
When to Seek Professional Help
If you’ve tried all the above steps and your Pokémon Go Plus still isn’t functioning, it may be time to seek professional help. Here are some options:
1. Contact Customer Support
Most manufacturers offer customer support services. Contact the manufacturer’s support team to see if they can assist you with troubleshooting or repairs.
2. Local Repair Shops
If your device is out of warranty, consider taking it to a local electronics repair shop. Many technicians can diagnose and resolve common hardware problems.
Final Thoughts
While it’s frustrating when your Pokémon Go Plus isn’t working, many of the issues are straightforward to diagnose and solve. By methodically following the troubleshooting guide outlined in this article, you should be able to resolve most problems. Always remember to maintain your device, keep it updated, and treat it with care to extend its lifespan.
Whether you’re out catching your favorite Pokémon or spinning PokéStops for items, a properly functioning Pokémon Go Plus can significantly enhance your gaming experience. Don’t let a malfunctioning device keep you from enjoying Pokémon Go—get it working again and dive back into your adventure!
What should I do if my Pokémon Go Plus is not connecting to my phone?
If your Pokémon Go Plus isn’t connecting to your phone, the first step is to ensure that Bluetooth is enabled on your device. Sometimes, a simple restart of your smartphone can resolve connection issues. If that doesn’t work, try turning off your Pokémon Go Plus device and turning it back on again. Make sure your Pokémon Go app is also updated to the latest version for optimal performance.
Additionally, it’s a good idea to check if your device supports Pokémon Go Plus, as some older smartphones may experience compatibility problems. If you’re still having issues, consider unpairing the device from your phone and then pairing it again. This process often resolves any lingering connectivity issues.
Why isn’t my Pokémon Go Plus tracking my steps?
If your Pokémon Go Plus is not tracking your steps, firstly ensure that the device is properly connected to your phone and that your Pokémon Go app is running in the background. The app needs to be open and active for the Pokémon Go Plus to track your movements effectively. Make sure you are carrying your phone while walking, as the app relies on your phone’s accelerometer to count steps.
It’s also important to check your phone settings to ensure that location services are enabled for the Pokémon Go app. If your app has restricted permissions, it may hinder the tracking ability of your Pokémon Go Plus. Ensure that you’ve allowed the app to access location data at all times, not just when the app is in use.
What should I do if my Pokémon Go Plus is not vibrating?
If your Pokémon Go Plus is not vibrating when catching Pokémon or encountering PokéStops, first check the battery level of the device. A low battery can affect its functioning, including vibration. Replace the batteries if necessary. Additionally, make sure the vibration setting within the app is enabled, as it might be switched off accidentally.
If the vibration is still not working after checking the battery and app settings, try resetting your Pokémon Go Plus by turning it off and then back on. In some cases, a software issue may cause the vibration to malfunction, so make sure your app is updated. If problems persist despite all efforts, consider reaching out to customer support regarding the issue.
Why does my Pokémon Go Plus disconnect frequently?
Frequent disconnection of your Pokémon Go Plus can be a frustrating experience. Often, this is caused by Bluetooth interference from other devices or physical obstructions between your phone and the Pokémon Go Plus. Try to minimize the number of active Bluetooth devices in your vicinity and make sure there’s a clear line of sight between your phone and the device.
If Bluetooth interferences don’t seem to be the issue, check for app updates on both your Pokémon Go and device firmware. Sometimes compatibility issues arise from outdated software, leading to connection drops. Restarting your phone and performing a fresh pairing of the Pokémon Go Plus can also help stabilize the connection.
What do I do if my Pokémon Go Plus is stuck on a screen?
If your Pokémon Go Plus seems to be stuck on a screen, try performing a reset on the device. To do this, press and hold the button on the Pokémon Go Plus until the LED lights flash, indicating it is turning off. Wait a few moments and then turn it back on. This can often resolve minor software glitches that may cause the device to freeze.
If the device remains stuck after a reset, ensure that your app is updated to the latest version. Compatibility issues between outdated software can lead to such problems. If necessary, you may also want to consider uninstalling and reinstalling the Pokémon Go app on your phone to enhance compatibility with your Pokémon Go Plus.
Why is my Pokémon Go Plus not catching Pokémon?
If your Pokémon Go Plus is not catching Pokémon, there could be several reasons for this. First, confirm that the device is connected to your phone and that the app is active. If the Pokémon Go app is running and your Pokémon Go Plus is connected, but it’s still not catching, check whether the Pokémon you are encountering requires a special action, such as a throw or use of a special ball, that the device cannot perform.
Additionally, ensure that you are not exceeding the capture limit for the day. Pokémon Go has daily limits on catches, and the Pokémon Go Plus will not be able to catch additional Pokémon if you’ve reached that limit. If you believe there are no limits in place, check for any software updates, as they can impact the device’s functionality.
How can I improve the battery life of my Pokémon Go Plus?
To improve the battery life of your Pokémon Go Plus, one of the simplest steps is to ensure that you close the Pokémon Go app when it is not in use. Leaving the app running in the background can drain battery life more quickly. Additionally, turn off the notification sound if you do not need audio alerts, as this can also consume excess battery power.
Another effective way to extend battery life is by using your Pokémon Go Plus in an environment with minimal Bluetooth interference and keeping it within close proximity to your phone. Excessive disconnection and reconnection can drain the battery faster. Regularly replacing the batteries when they start to diminish is also fundamental for optimal performance.
What do I do if my Pokémon Go Plus is not responding at all?
If your Pokémon Go Plus is completely unresponsive, the first thing to do is check the batteries. Sometimes, the simplest solution is to change the batteries with fresh ones, as a drained battery can lead to the device not turning on at all. Make sure you are using the correct type of batteries specified in the user manual.
If changing the batteries doesn’t resolve the issue, try resetting the device. Hold down the button for several seconds to power it off and on. If the problem continues, it could be a software issue. Try reinstalling the Pokémon Go app on your device, as sometimes the app may malfunction and cause connectivity issues with the Pokémon Go Plus. If none of these steps work, contacting customer support for further assistance may be necessary.